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General FAQs

How do I activate the warranty for my Conquest ATEX smartphone?

To activate your Conquest ATEX smartphone warranty, reach out to our customer support via info@conquest-ex.com. Share issue details with your purchase receipt and serial number on hand.

What is covered under the warranty for Conquest ATEX smartphones?

The warranty covers manufacturing defects and faulty components. It does not cover damage from accidents, misuse, or unauthorised modifications. Refer to the warranty terms for specific details.

How long is the warranty period for Conquest ATEX smartphones?

The standard warranty period is 2 years from the date of purchase for the device and 6 months for the battery. Please check your product documentation for the exact duration applicable to your device.

Can I extend the warranty for my Conquest ATEX smartphone?

Yes, we offer extended warranty plans. Contact our customer support for more information on available warranty extension options.

How do I track the status of my smartphone repair or service request?

You can contact our customer support for repair and servicing updates.

Can I replace the battery of my Conquest ATEX smartphone myself?

Conquest ATEX smartphone battery replacement should be conducted by Conquest ATEX certified technicians and at authorised service centres. Unauthorised replacements may compromise safety standards and void the warranty.

How do I update the software on my Conquest ATEX smartphone?

Software updates can be done over-the-air (OTA). Go to Settings > Software Update to check for and install the latest updates. Ensure your device is connected to a stable Wi-Fi network.

What should I do if my Conquest ATEX smartphone gets damaged by water or other liquids?

If your device has come into contact with liquids, power it off immediately and contact our customer support for guidance. Avoid attempting to charge the device until it has been inspected.

How can I transfer data from my old Conquest ATEX smartphone to a new one?

Our customer support can guide you through the process or provide assistance with data migration tools.

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Services FAQs

What after-sales services does Conquest offer for rugged smartphones?

We provide comprehensive aftersales support, software updates, and expert assistance. Our commitment extends beyond purchase to ensure ongoing satisfaction.

Can I request technical support for my Conquest device?

Our dedicated customer service team offers prompt assistance, troubleshooting, and guidance to address any issues you may encounter with your Conquest device.

What is the standard warranty period?

The standard warranty period for a brand new Conquest device is 12 months. (to confirm)

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Payment FAQs

What payment methods do you accept? Are there hidden charges?

We accept credit card payment, bank transfers, and PayPal. We believe in transparency. Any potential costs are discussed upfront, and additional charges would occur only with your prior approval.

Does Conquest provide a detailed invoice?

Absolutely. Conquest offers detailed invoices, breaking down costs associated with your order for clarity and transparency.

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